Nextgen’s service is not limited to testing agreed lists of phones and publishing the results.
There will inevitably be occasions when a customer has an unexpected connectivity problem. Our tools can also address these issues.
Using techniques such as our protocol analyser and Bluetooth sniffer tool we can look in-depth at the communication between the devices and usually identify the issue.
We recognise that dealers, service teams and customers are unlikely to be experts in Bluetooth systems. As a result, we can offer after-sales support services incorporating key elements to assist dealers and users, such as:
Queries are handled quickly and efficiently to address issues as they arise and prevent them becoming problems for our clients.